The provision of goods and services by Sublime Skin Lab is subject to availability. In cases of unavailability, Sublime Skin Lab will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. Once an order has been shipped it cannot be cancelled. If you are not 100% satisfied with your purchase you can return your item/s for whatever reason, no questions asked, provided it has not been used and we get it back within 28 days of purchase. Once we have received the item/s we will issue the refund or store credit. Whichever you prefer. Ultimately we reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.